Kirsty - Overage fees encured due to either Large portrait(s), Xpress, Priority or International shipping fees.
*Applicable if: shipping overages are incurred over and above the original shipping fees (paid out at time of ordering) in order to facilitate Expedited, Xpress, Priority or International shipping.
OR
*Applicable to: Rush custom orders (larger than a single 5x7) requiring completion and delivery within 10 business days (from the time of ordering).
If you have questions or aren't sure if this applies to your situation please contact me for more information.
(This listing qualifies as an 'Add On' item.)
Shipping from Canada
Processing time
Please contact me to find out when this item will be ready to ship.
Estimated shipping times
- North America : 3 - 10 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Frequently Asked Questions
Custom and personalized orders
It's always best to place an order early if you need it for a specific date/event and check availability before placing the order. A waiting list is frequently in effect during any given season.
If you're deadline is more open ended, an order can be placed at anytime to secure the next available spot in the queue.
I always work as quickly as possible and portraits are scheduled back-to-back.
***Orders typically arrive in waves and often a single order may include multiple portraits, your patience and understanding are always appreciated.
***Christmas orders start arriving as early as September.
Sizing details
Pages are cut to the size ordered (unless otherwise requested) and they are taped down during production to reduce shifting or warping (for watercolours). The final piece(s) have an approx. quarter inch clean boarder surrounding them as a result of the taping process.
This boarder it usually left for matting purposes but can be trimmed if needed.
Care instructions
Each portrait, no matter the medium used, is sprayed with sealant after completion and placed inside a clear envelope/page protector. When you receive your portrait(s) they must be framed behind glass in order to protected them from dirt, dust, moisture, fingerprints, etc.
***It's recommended to display them away from direct sunlight to reduce the chance of them fading or becoming dull over time.