Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 4 - 8 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept cancellations

Request a cancellation within: 3 days of purchase

I don't accept returns or exchanges

But please contact me if you have any problems with your order.

Frequently Asked Questions

Custom and personalized orders

It's always best to place an order early if you need it for a specific date/event and check availability before placing the order. A waiting list is periodically in effect during any given season.
If you're deadline is more open ended, an order can be placed at anytime to secure the next available spot in the schedule.
I always work as quickly as possible and portraits are scheduled back-to-back.

***Orders typically arrive in waves and often a single order may include multiple portraits, your patience and understanding are always appreciated.
***Christmas orders start arriving as early as September.

Sizing details

Pages are cut to the size ordered (unless otherwise requested) and they are taped down during production to reduce shifting or warping (for watercolours). The final piece(s) have an approx. quarter inch clean boarder surrounding them as a result of the taping process.
This boarder it usually left for matting purposes but can be trimmed if needed.

Care instructions

Each portrait, no matter the medium used, is sprayed with sealant after completion and placed inside a clear envelope/page protector. When you receive your portrait(s) they must be framed behind glass in order to protected them from dirt, dust, moisture, fingerprints, etc.

***It's recommended to display them away from direct sunlight to reduce the chance of them fading or becoming dull over time.

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