The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Request a cancellation within: 7 days of purchase
But please contact me if you have any problems with your order.
It's always best to place an order early if you need it for a specific date/event and check availability before placing the order. A waiting list is frequently in effect during any given season.
If you're deadline is more open ended, an order can be placed at anytime to secure the next available spot in the queue.
I always work as quickly as possible and portraits are scheduled back-to-back.
***Orders typically arrive in waves and often a single order may include multiple portraits, your patience and understanding are always appreciated.
***Christmas orders start arriving as early as September.
Pages are cut to the size ordered (unless otherwise requested) and they are taped down during production to reduce shifting or warping (for watercolours). The final piece(s) have an approx. quarter inch clean boarder surrounding them as a result of the taping process.
This boarder it usually left for matting purposes but can be trimmed if needed.
Each portrait, no matter the medium used, is sprayed with sealant after completion and placed inside a clear envelope/page protector. When you receive your portrait(s) they must be framed behind glass in order to protected them from dirt, dust, moisture, fingerprints, etc.
***It's recommended to display them away from direct sunlight to reduce the chance of them fading or becoming dull over time.